Privacy Policy

1. Who we are

This website is owned and operated by:

DES Adventures (Pty) Ltd
Registration No: 2023/226818/07
VAT No: 4850315625
6 Heerengracht Road, Bergvliet, Cape Town, 7945, South Africa

Our website address is: doepicshitadventures.com

In this Privacy Policy, “DES Adventures”, “we”, “us” and “our” refer to DES Adventures (Pty) Ltd.

We respect your privacy and are committed to protecting your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA). The Information Regulator describes POPIA as South Africa’s law that promotes the protection of personal information processed by public and private bodies and introduces conditions for lawful processing. (inforegulator.org.za)

2. What personal information we collect

We may collect and process personal information when you use our website, contact us, make an enquiry, book an experience, participate in an expedition, complete documentation, or communicate with us.

This may include:

Your name and surname
Email address
Phone number
Address
Passport details
Driver’s licence details
Emergency contact details
Medical information voluntarily disclosed by you
Travel, visa and insurance information
Booking and payment-related information
Messages, enquiries and correspondence sent to us
Photographs, video footage and media captured during an expedition
GPS data, telematics data and dash camera footage where applicable
Website usage information, including IP address, browser type, device information and pages visited

3. Enquiries, bookings and contact forms

When you submit a form on our website, contact us directly, request information, or make a booking enquiry, we collect the personal information you provide in the form or message.

We use this information to:

Respond to your enquiry
Provide information about our tours, expeditions and services
Process booking requests
Communicate with you before, during and after an expedition
Provide customer support
Keep administrative and operational records
Comply with legal, insurance and safety obligations

4. Expedition and participant information

If you participate in an expedition, rally, tour, driving experience or related activity organised, supplied, arranged or facilitated by DES Adventures, we may collect additional personal information required for safety, operational, travel, insurance and legal purposes.

This may include passport details, licence details, emergency contact information, medical information voluntarily disclosed, insurance information, travel documents, dash camera footage, GPS data, telematics data, photographs and video footage.

We may use this information for:

Expedition administration
Safety management
Vehicle allocation and incident review
Insurance claims
Border crossings and travel arrangements
Emergency response
Medical assistance or evacuation
Legal compliance
Dispute resolution
Marketing and media purposes, where applicable

5. Comments

If comments are enabled on our website and you leave a comment, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available from Automattic. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

6. Media uploads

If you upload images or documents to our website, you should avoid uploading images with embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images displayed on the website.

7. Cookies

Our website may use cookies to improve functionality, remember preferences, support website security, analyse traffic and improve the user experience.

If comments are enabled and you leave a comment, you may be able to opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not need to fill in your details again when leaving another comment. These cookies may last for up to one year.

If our website includes a login area, we may set temporary cookies to determine whether your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser.

When you log in, we may set cookies to save your login information and display preferences. Login cookies usually last for a limited period, while display preference cookies may last longer. If you select “Remember Me”, your login may persist for a longer period. If you log out, login cookies will be removed.

If you edit or publish content on the website, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the content you edited. It usually expires after one day.

8. Analytics and website tracking

We may use analytics tools to understand how visitors use our website. These tools may collect information such as your IP address, browser, device type, pages visited, time spent on the website and referring website.

We use this information to improve website performance, understand visitor behaviour, improve our marketing and identify technical issues.

9. Embedded content from other websites

Pages on this website may include embedded content, such as videos, images, maps, booking tools, social media posts or articles.

Embedded content from other websites behaves in the same way as if you visited the other website directly.

These third-party websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

10. Who we share your data with

We do not sell your personal information.

We may share your personal information where reasonably necessary with:

Insurers and insurance brokers
Vehicle owners or nominated vehicle owners
Legal advisers
Medical providers
Emergency services
Border agents
Government authorities
Accommodation providers
Tour, activity and expedition suppliers
Guides, transport providers and support crew
Payment processors
Website hosting providers
IT service providers
Email and communication service providers
Marketing and media service providers, where applicable

We only share personal information where it is necessary for the purposes described in this Privacy Policy, required by law, required for safety or emergency purposes, or necessary for the operation of our services.

11. International transfers

Because DES Adventures may operate expeditions across multiple countries, your personal information may need to be shared with suppliers, authorities, service providers or emergency support providers outside South Africa.

Where this happens, we will take reasonable steps to ensure that your personal information is handled appropriately and only shared where necessary for travel, expedition, safety, operational, legal or insurance purposes.

12. How long we retain your data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

This may include retaining information for:

Booking administration
Expedition records
Insurance claims
Legal compliance
Financial and tax records
Safety and incident records
Dispute resolution
Future communication where you have consented or where otherwise permitted by law

If you leave a comment on our website, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically instead of being held in a moderation queue.

For users who register on our website, if applicable, we store the personal information provided in their user profile. Users may be able to see, edit or delete their personal information at any time, except where certain information must be retained for administrative, legal or security purposes.

13. Security of your personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no website, email system or digital storage method is completely secure. You use the website and submit information electronically at your own risk.

14. Your rights over your personal information

Under POPIA, data subjects have rights relating to their personal information, including the right to request access to personal information held by a responsible party and the right to request correction or deletion of personal information in certain circumstances. (POPIA)

You may request that we:

Confirm whether we hold personal information about you
Provide access to personal information we hold about you
Correct or update inaccurate, irrelevant, excessive, out-of-date, incomplete or misleading personal information
Delete personal information where we are no longer authorised to retain it
Object to certain processing of your personal information, where applicable

This does not include information we are required or permitted to keep for administrative, legal, insurance, safety, tax, security or operational purposes.

The Information Regulator provides POPIA forms for requests such as correction, deletion and objection. (inforegulator.org.za)

15. Marketing and media consent

During expeditions, we may photograph, film or record participants for promotional, social media, documentary, website, brochure and commercial purposes.

If you do not want your image or likeness used for marketing purposes, you must notify us in writing before departure.

Refusing marketing consent does not prevent us from using footage, data or photographs for safety, insurance, legal, incident review, operational or dispute resolution purposes.

16. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Website information may be processed through hosting providers, email systems, analytics tools, security tools and other service providers used to operate and protect the website.

Expedition-related information may be sent to insurers, brokers, legal advisers, medical providers, border agents, authorities, suppliers and service providers where reasonably necessary.

17. Complaints

If you believe your personal information has been processed unlawfully or in a way that violates POPIA, you may contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Regulator. The Information Regulator states that POPIA complaints may be lodged where a person believes their personal information has been processed in a way that violates POPIA. (inforegulator.org.za)

18. Contact us

For privacy-related questions, requests or complaints, please contact:

DES Adventures (Pty) Ltd
6 Heerengracht Road, Bergvliet, Cape Town, 7945, South Africa
Email: mark@doepicshitadventures.com
Phone: [insert phone number]

19. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.

Last updated: 01/01/2026